DELIVERY INFO & RETURNS POLICY
Returns & Refund Policy
In the unlikely event that you are not entirely satisfied with your purchase, you can simply return them to us within 14 days of dispatch in their original condition. To return your product, you should first contact us at [email protected] to notify us of your intention to return. We will then provide you with an address to return your order to.
How will I receive my refund?
We will issue a refund as soon as we receive your returns, which will be credited to your original method of payment please allow 3-5 working days.
How do I return an item?
Please re-pack the item in its original packaging with labels and tags still attached Please contact us via email,
We do advise to return packaging by using the Post Office and obtain your proof of postage, please keep this safe, as you will need this as your proof of return.
We do recommend sending your packaging either signed for or recorded delivery.
Returned items will be at the cost of the buyer – unless the item is faulty or damaged.
Incorrect or Incomplete Delivery addresses
Please ensure when ordering that you enter your delivery address correctly. No refund will be given for an order that does not have a correct or complete delivery address.
Delivery Info
STANDARD DELIVERY TO UK AREAS ONLY
Delivery Information – We post our parcels via Royal Mail Business Tracked, so you can keep up to date when your parcel will arrive with you.
FREE LOCAL DELIVERY WITHIN SHEFFIELD – We are offering free local delivery in Sheffield on orders over £30.00. Our delivery day is on Saturdays, deliveries start from 8 am – 5 pm, unfortunately we cannot give you a time slot.
Please leave a note on the order if you would like your parcel leaving in a safe place (we will not be held liable should anything happen to your parcel)
Covid 19 safety guidelines will be in place the delivery driver will have a mask on and will knock, step away and leave your parcel on the step.
This service is delivery only, there is no returns accepted using this service
Orders must be placed by 7 pm Friday evening, after this time it will be the following week.